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Last updated: 14 November 2025

1. General Information

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All items are handcrafted and personalized in Switzerland. Because each product is made to order, processing and shipping times may vary depending on design complexity and current order volume.

If you need your order delivered by a specific date, please contact us before placing your order so we can confirm availability.

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2. Production Time

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The production time for custom-made, hand-embroidered items generally ranges between 2 and 6 weeks.
The estimated dispatch date will be communicated individually with each customer for maximum clarity.

We always strive to complete and ship orders as quickly as possible without compromising the quality of the craftsmanship.

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3. Shipping Methods & Delivery Times

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Orders are shipped from Switzerland via trusted national and international postal services.

Domestic Shipping (Switzerland):
Estimated delivery time: 2–5 business days after dispatch.

International Shipping:
Delivery times vary by destination and local postal services. Customs processing may extend delivery time.

Shipping costs are calculated at checkout based on destination and package weight.
Customers are responsible for any customs duties, import taxes, or additional fees charged in the destination country.

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4. Order Tracking

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Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided when available.

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5. Custom-Made & Personalized Products

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All personalized products are crafted specifically for each customer.
Therefore, custom-made items are non-returnable once production has begun, except in cases of defects or errors attributable to us.

Please ensure all personalization details (names, colors, designs, etc.) are correct before submitting your order.

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6. Defect Reporting (Swiss Law Reference)

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Upon receiving your order, you must inspect the item as soon as possible.
In accordance with the Swiss Code of Obligations (Art. 201 and 210 CO), any defects must be reported within 5 business days of delivery.

To report an issue, please contact us with:

• A description of the defect

• Clear photos of the product and packaging

• Your order number

If the defect is confirmed, we will arrange a repair, replacement, or refund depending on the situation.

 

7. Lost, Delayed, or Damaged Shipments

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We are not responsible for delays caused by postal services, customs, or other factors beyond our control.
However, if your package appears lost or excessively delayed, please contact us and we will assist in initiating an investigation with the carrier.

If an item arrives damaged due to transport, please notify us within 5 business days with photos so we can take appropriate action.

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8. Contact Information

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For any questions regarding shipping, delivery times, or order status, please contact us at:
graceandbloomatelier@gmail.com

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