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Last updated: 14 November 2025

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Welcome to our website. By accessing or purchasing from our online shop, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use this website or place an order.

1. About Us

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We are a Switzerland-based business specializing in handcrafted and personalized embroidery products, and we also offer eventually some embroidery courses.
All items are made to order and produced individually for each customer.

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2. Eligibility to Purchase

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By placing an order on our website, you confirm that:

• You are at least 18 years old, or you have parental/guardian consent.

• You are legally capable of entering into binding contracts.

• The information you provide is accurate and complete.

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3. Product Information

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We strive to display our products as accurately as possible. However:

• Colors, textures, or materials may appear slightly different due to screen settings.

• As products are handmade, minor variations may occur and are not considered defects.

• Personalized items are created based on the exact information you provide.

It is your responsibility to ensure that all personalization details are correct before placing the order.

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4. Custom & Personalized Orders

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All items are made to order.
By purchasing a personalized product, you agree that:

• Production begins after payment is received.

• Once production has started, orders cannot be cancelled, changed, or refunded, unless required by Swiss law or due to a production error on our part.

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5. Pricing & Payments

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Prices are listed in the currency shown on the website.
We reserve the right to update prices at any time, but confirmed orders will always reflect the price at the time of purchase.

Payment must be completed at checkout using the methods provided.

 

6. Shipping & Delivery

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Shipping terms, estimated timelines, and responsibilities are detailed in our Shipping Policy.

By placing an order, you acknowledge that:

• Delivery times are estimates, not guarantees.

• Customs, import duties, or local taxes are the customer’s responsibility.

• We are not liable for delays caused by postal services or customs processing.

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7. Returns, Refunds & Defects

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Because all items are custom-made, we do not accept returns, exchanges, or cancellations except in the case of:

• Manufacturing defects,

• Production errors attributable to us, or

• Situations explicitly required by Swiss law.

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In accordance with the Swiss Code of Obligations (Art. 201 and 210 CO), customers must inspect products upon receipt and report defects within 5 business days.

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Approved remedies may include:

• Repair,

• Replacement, or

• Refund (only if repair or replacement is not possible).

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For full details, please refer to our Return & Refund Policy.

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8. Intellectual Property

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All designs, images, product photos, texts, and embroidery patterns displayed on this website are the intellectual property of our business.

You may not:

• Copy, reproduce, or sell our designs,

• Use our content for commercial purposes,

• Claim our embroidery artwork as your own.

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9. Use of the Website

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You agree not to use this website for unlawful purposes, including but not limited to:

• Attempting to gain unauthorized access to systems or servers,

• Distributing harmful software,

• Misusing content for commercial or competitive purposes.

We reserve the right to restrict or terminate access if misuse is detected.

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10. Limitation of Liability

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To the extent permitted by law, we are not liable for:

• Indirect or consequential damages,

• Delays outside our control,

• Errors caused by incorrect personalization details provided by the customer.

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Our maximum liability will never exceed the total purchase price of the order in question.

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11. Changes to the Terms

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We may update these Terms & Conditions at any time.
Changes take effect when posted on the website.
By continuing to use the site after updates, you agree to the revised terms.

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12. Governing Law & Jurisdiction

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These Terms & Conditions are governed by Swiss law.
Any disputes shall fall under the jurisdiction of the courts of Solothurn, Switzerland.

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13. Contact Information

For questions regarding these Terms & Conditions, please contact us at:
graceandbloomatelier@gmail.com

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