​

Last updated: 14 November 2025

1. Introduction

​

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.
We are committed to safeguarding your privacy and handling your data in accordance with the Swiss Federal Act on Data Protection (revFADP).

By using this website, you agree to the terms described in this policy.

​

2. Data Controller

​

The data controller responsible for your personal information is:
Grace and Bloom Atelier
Seidenhofweg 25, Olten. Switzerland
graceandbloomatelier@gmail.com

 

If you have any questions or requests regarding your personal data, you may contact us at any time.

 

3. Personal Data We Collect

​

We collect the following categories of personal information:

​

a) Information you provide directly

• Name

• Address and shipping details

• Email address

• Payment information (processed securely by third-party providers)

• Personalization details for custom items

• Messages and communication with us

b) Information collected automatically

When you browse the website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the website

• Cookies (see Section 9)

c) Payment information

​

We do not store credit card details.
Payments are processed by secure third-party providers such as Stripe, PayPal, Shopify Payments, etc., depending on your platform.

​

4. How We Use Yo

ur Data

​

We use your personal data for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your purchase

• To provide customer support

• To personalize your shopping experience

• To improve our website and services

• To comply with legal obligations under Swiss law

• For analytics (anonymous or aggregated)

We do not sell or rent your personal data to third parties.

​

5. Legal Basis for Processing (revFADP)

​

We process your data based on:

• Contractual necessity (to fulfill your order)

• Your consent (newsletter, cookies)

• Legitimate interest (site security, analytics)

• Legal obligations under Swiss law

• ​

6. Sharing Your Data

​

We only share your personal data when necessary, such as with:

• Postal and courier services (to deliver your order)

• Payment processors

• Website hosting providers

• IT and security service providers

All third parties are required to handle your data securely.

We do not share your information with advertisers or unrelated companies.

​

7. International Data Transfers

​

If your data is processed or stored outside Switzerland (for example, by servers within the EU or the US), we ensure that appropriate safeguards are in place, such as:

• Adequacy decisions

• Standard contractual clauses

• Equivalent data protection measures

• ​

8. Data Retention

​

We keep your personal data only for as long as necessary to:

• Process your orders

• Provide customer service

• Comply with legal obligations (e.g., accounting retention rules)

Once the retention period expires, your data will be securely deleted or anonymized

.

​

9. Cookies & Tracking Technologies

​

Our website uses cookies to improve your browsing experience. Cookies may be used for:

• Essential website functions

• Saving preferences

• Analytics and performance

• Security

• Functionality (e.g., shopping cart)

You can manage or disable cookies through your browser settings.
Some website functions may not work properly without cookies.

​

10. Your Rights (revFADP)

​

Under Swiss data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (when legally possible)

• Restrict or object to processing

• Withdraw consent at any time (for newsletter or cookies)

• Request information about how your data is used

To exercise these rights, contact us at graceandbloomatelier@gmail.com

​

11. Security

​

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
However, no online system can guarantee absolute security.

​

12. Updates to This Policy

​

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

​

13. Contact

​

For any privacy-related questions or requests, please contact:
graceandbloomatelier@gmail.com

​